SIM (SIM Access Codes) 5. How do I get a SIM replacement? Please visit your nearest dealer store to request a SIM replacement. You will be required to provide your PUK 1. Unlock Code - Any Samsung Model. 500+ Review(s). Required for a valid IMEI number. Roaming fees when traveling by purchasing a prepaid SIM card while using.
Last updated: 3/13/18 What does it mean for my device to be 'locked?' Or 'unlocked?' The term 'locked' typically refers to a device that can only be used on the Sprint network and cannot be activated on a competing carrier's network. An 'unlocked' device is no longer locked to Sprint's network and the user may attempt to activate it on another carrier's network. There are generally two scenarios for device unlocking: SIM Unlocking: A device may be referred to as 'locked' if that device was manufactured with programming restrictions that prevent another carrier's SIM card from being inserted into the SIM slot for use on a different network. Generally, most smartphones launched after February 2015 are SIM unlock-capable—meaning the SIM slot can be unlocked for potential usage on other carriers in the United States. Even if unlocked, Sprint SIM unlock-capable devices may not work on another carrier's network.
Whether an unlocked Sprint device can be used on another carrier's network is subject to that carrier's policies and network compatibilities. MSL Unlocking: A device is 'locked' if it is manufactured with a type of disabling software and a locking code (referred to as 'Master Subsidy Lock' or 'MSL').
Generally, MSL locks were utilized on devices launched before February 2015. Sprint can provide the MSL code to eligible customers, however this does not mean that the device will be able to be successfully used on any other carrier domestically. How can I unlock my device? Eligible postpaid customers can request a SIM unlock and/or request the associated MSL Code by contacting Sprint Customer Care at. Sprint Forward customers can contact Customer Care at.
If I’ve requested my device be unlocked, is there anything I should/should not do to ensure the unlock request processes? The unlock request can take up to two business days to process, once a device is near financial eligibility. During that time, the following steps can help ensure the request processes properly: • Android devices on Sprint • Ensure the Sprint SIM card remains in the device (removing or replacing the Sprint SIM card will cause the unlock request to fail) • Ensure the device is powered on and within Sprint’s network coverage area, or at minimum connected to a Wi-Fi network • Upon receiving notification the device is unlocked, check the UICC unlock, as follows: UICC Unlock: Go to Settings > System > System updates.
UICC unlock or go to Settings and search for UICC Unlock. Tap UICC unlock for a settings refresh. If UICC unlock is not available, try updating the data profile as follows. Update Profile: Go to Settings > System > System updates > Update Data Profile Please note: Performing an ##RTN# function on an Android device will re-lock the device to Sprint.
• Apple devices on Sprint • If Unlock issues occur with Apple devices after Sprint confirms we have unlocked your phone. • • Ensure the device is powered on and within Sprint’s network coverage area, or at minimum connected to a Wi-Fi network • your phone. • your iPhone to factory settings • your iPhone from a backup Will Sprint notify me when my device is eligible to be unlocked/has been unlocked?
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For postpaid customers with SIM unlock-capable devices, Sprint has chosen to simply unlock active eligible SIM unlock-capable devices without requiring our customers to initiate an unlock request. Colnago serial number chart. Once you meet the requirements outlined in the Unlock Policy, Sprint will automatically unlock your active eligible SIM unlock-capable device. Sprint Forward customers must contact Customer Care at to request their device be unlocked. For devices that are not SIM unlock-capable (generally, devices launched prior to February 2015), Sprint will send a bill message to postpaid customers when they become eligible to receive a MSL unlock code, provided a MSL code exists for the device. Sprint Forward customers are not notified that they are eligible to receive a device MSL code; they must contact Customer Care at to request a device's MSL code, if they believe they are eligible under the Unlock Policy. How do I know if my device is SIM unlock-capable? Devices manufactured prior to February 2015, in general, are not SIM unlock-capable.